Responsible Gaming at 998bd
Play Smart. Stay in Control.

Our Commitment to Responsible Gaming

998bd operates as Bangladesh's trusted online casino and sports betting platform with one unwavering principle: gambling must always remain a form of entertainment. We recognise that for the vast majority of our players — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar — gambling is a recreational activity enjoyed responsibly alongside daily life. Our role is to provide a safe, fair, and transparent environment in which that recreation can take place.

At the same time, 998bd acknowledges that a small number of players may develop problematic gambling patterns. Problem gambling is a recognised condition that can affect anyone regardless of income, background, or experience level. It is characterised by a loss of control over gambling behaviour, continued gambling despite negative consequences, and preoccupation with betting activity that interferes with everyday responsibilities and relationships.

998bd's responsible gaming programme is built on three pillars: prevention (tools and information that help players gamble within their limits before problems arise), early intervention (monitoring and proactive outreach when platform data suggests a player may be at risk), and support (swift, confidential access to protection tools and external help resources for any player who needs them).

Every member of the 998bd support team is trained to handle responsible gaming enquiries sensitively and without judgment. We take our responsibility to the Bangladesh gambling community seriously, and we encourage every player to treat this page as a practical resource — not just a legal disclaimer.

2 Age Restriction — 18+ Only

998bd strictly prohibits access to the platform by anyone under the age of 18. This is a firm, non-negotiable rule that applies to all players in Bangladesh without exception. Gambling by minors is harmful and illegal, and 998bd operates a zero-tolerance policy on underage access.

How We Enforce the 18+ Rule

• Age Declaration at Registration: All players must declare that they are 18 years of age or older during the account registration process. Providing a false declaration is a breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.
• Identity Verification (KYC): 998bd requires all players to complete a Know Your Customer (KYC) verification process before processing any withdrawal. This involves submitting a valid National ID (NID) card, passport, or other government-issued photo ID that confirms date of birth.
• Proactive Age Checks: Where our systems flag a player's account as potentially belonging to a minor — based on behavioural patterns, declared information, or third-party data — the account is suspended pending full identity verification.
• Parental Controls: If you are a parent or guardian and believe a minor in your household has accessed or registered on 998bd.club, contact us immediately at [email protected]. We will investigate and close the account without delay.

3 Deposit Limits

Setting a deposit limit is one of the most effective ways to ensure that your gambling spending stays within your personal budget. 998bd allows every player to set a daily, weekly, or monthly deposit cap across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported channels.

How Deposit Limits Work at 998bd

• Setting a Limit: Contact the 998bd support team at [email protected] with your username, account ID, the type of limit (daily / weekly / monthly), and the amount in BDT (e.g., ৳5,000 per week). The limit will be applied within 24 hours of your verified request.
• Decreasing a Limit: A request to reduce your deposit limit takes effect immediately. If you ask to lower your weekly cap from ৳10,000 to ৳5,000 today, that lower cap applies from the moment it is confirmed by the support team.
• Increasing a Limit: A request to increase a deposit limit is subject to a mandatory 72-hour cooling-off period. This delay exists to protect players from impulsive decisions made in the heat of a gambling session. The increase will not take effect until the 72-hour period has elapsed and you confirm the request is still wanted.
• Limit Transparency: Your current deposit limit and the amount already deposited within the current period are visible in your account dashboard at any time, giving you a clear, real-time picture of your spending.

There is no minimum deposit limit — you can set as low a cap as is appropriate for your personal financial situation. 998bd actively encourages all players to set a deposit limit from the moment they register, rather than waiting until a problem arises.

4 Time-Out Feature

A time-out is a short-term break from gambling activity on the 998bd platform. It is designed for players who feel they need a brief pause — perhaps after a losing streak, during a period of personal stress, or simply as part of a healthy gambling routine. A time-out is different from self-exclusion: it is temporary and can be ended early only under specific circumstances.

Available Time-Out Periods

• 24-Hour Time-Out: Your account is suspended for a full 24 hours from the moment the time-out is activated. No login, no deposits, no bets.
• 7-Day Time-Out: A one-week break covering an entire week of betting activity, including any scheduled BPL or IPL matches, slots sessions, or live casino play you might otherwise be tempted to join.
• 30-Day Time-Out: A full calendar month away from the platform — suitable for players who need a more substantial pause to reassess their gambling habits.
• Custom Duration: Contact support to request a time-out of any duration between 24 hours and 6 months. Requests for periods longer than 6 months are processed as self-exclusion applications instead.

During any active time-out, 998bd will not send you any promotional communications, bonus offers, or game invitations. Your account balance is preserved and will be available to you when your time-out expires — or you may request a full withdrawal of your balance during the time-out period by contacting [email protected].

5 Self-Exclusion

Self-exclusion is the most powerful player-protection tool available at 998bd. It is designed for players who recognise that their gambling has become problematic and who need a firm, long-term barrier to prevent further play. Unlike a time-out, self-exclusion is irreversible for the duration of the exclusion period and cannot be lifted early under any circumstances.

Self-Exclusion Periods Available

• 6 Months: Minimum self-exclusion period. Cannot be reversed.
• 1 Year: A full 12-month exclusion covering all sporting seasons and calendar events.
• 3 Years: Suitable for players who need an extended period away to address underlying issues.
• 5 Years: Long-term exclusion for serious cases.
• Permanent: Account closure with no possibility of re-registration. This is the appropriate choice for players who feel they should never gamble again.

How to Apply for Self-Exclusion at 998bd

1. 1
   Contact the Support Team

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username, your account ID, and the exclusion period you are requesting.

2. 2
   Identity Verification

   The support team will verify your identity against the details on your account to ensure the exclusion is applied to the correct player. This takes no more than 2 hours during normal operating hours.

3. 3
   Exclusion Applied

   Once verified, your account is immediately suspended. You will receive a confirmation email. Any promotional communications are stopped with immediate effect.

4. 4
   Balance Withdrawal

   Any remaining balance in your account at the time of self-exclusion will be returned to you via your preferred payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days.

5. 5
   Re-Registration Prevention

   998bd will take reasonable technical steps to prevent self-excluded players from creating new accounts. If you attempt to register a new account during your exclusion period, that account will be closed and any deposits returned.

6 Warning Signs of Problem Gambling

Problem gambling rarely develops overnight. It typically progresses through stages, and recognising the early warning signs is the most effective way to address it before it causes serious harm. The following indicators are widely recognised by gambling support organisations as signs that gambling may be becoming a problem.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the self-assessment tool below and to reach out to the 998bd support team or an external support organisation. Acknowledging the issue is the most important first step.

7 Self-Assessment Questionnaire

The following questions are based on internationally recognised problem gambling screening tools. Answer each question honestly — this is for your own benefit and your responses are not shared with or visible to the 998bd team. If you answer "Yes" to three or more questions, we recommend activating a time-out or self-exclusion and seeking support.

8 Getting Help

Seeking help for problem gambling is a sign of strength, not weakness. 998bd encourages any player who feels their gambling is becoming unmanageable to take action immediately — both through the tools available on this platform and through external support channels. The sooner you act, the easier it is to regain control.

Contact 998bd Support Directly

The fastest way to activate any player-protection measure — deposit limits, time-out, self-exclusion, or account closure — is to contact the 998bd English-language support team directly. Our team operates 24 hours a day, 7 days a week, and covers all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Responsible Gambling Principles to Remember

• Set a budget before you play and never exceed it — treat your gambling budget the same way you would budget for any other leisure activity.
• Never gamble with money you cannot afford to lose — only use discretionary funds that have no impact on your household essentials.
• Take regular breaks — use the reality check feature to remind yourself to step away from the screen at intervals during a session.
• Do not gamble when emotional — avoid placing bets when you are stressed, upset, under the influence of alcohol, or attempting to escape difficult feelings.
• Keep gambling in perspective — gambling is one leisure activity among many. Balance it with time spent with family, friends, and other interests.
• Talk to someone you trust — if gambling feels out of control, sharing your concerns with a trusted family member or friend in Bangladesh can be an important first step toward recovery.
• Use the tools available — 998bd's player-protection tools exist precisely for moments when self-discipline alone is not enough. There is no shame in using them.

Additional Support Resources

If you feel that professional support beyond what 998bd can offer is needed, we encourage you to reach out to mental health and addiction support services. While Bangladesh's formal gambling addiction treatment infrastructure is still developing, general mental health and behavioural addiction support is available through hospitals and NGOs across the country. Internationally recognised online resources — including Gamblers Anonymous (available in English) and the GamCare self-help programme — can also be accessed from anywhere in Bangladesh with an internet connection.

• Gamblers Anonymous: A peer support fellowship with English-language resources and online meeting options accessible from Bangladesh.
• GamCare (gamcare.org.uk): Provides a free self-help programme, online chat, and English-language information on problem gambling and recovery.
• BeGambleAware (begambleaware.org): Offers free, confidential information, advice, and support for anyone affected by problem gambling.
• National Mental Health Helpline Bangladesh: Kaan Pete Roi provides emotional support in Bangladesh — speak with a trained volunteer if gambling is affecting your mental health.

All external resource names above are provided for informational reference only. 998bd does not maintain formal partnerships with these organisations but recognises their value for players who need support beyond what an online gambling platform can provide.